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#185763 - 08/24/03 07:01 PM Re: Cards held hostage. [Re: MW1]
aconte
Bid more or post more... tough one...


Registered: 02/22/02
Posts: 1896
Loc: On The Beach....where else!

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grillo,

Welcome to the boards.

aconte
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#185764 - 08/25/03 01:45 PM Re: Cards held hostage. [Re: aconte]
HonusWagner
Hobbyist


Registered: 08/02/02
Posts: 69
Loc: Toronto, Ontario

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Howdy ho, Grillo!!


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#185765 - 08/26/03 07:41 AM Re: Cards held hostage. [Re: grilloj39]
strider
Hobbyist


Registered: 01/02/03
Posts: 62
Loc: Washington State

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Yes, the cards arrived. Here's the scorecard:

SGC Received Cards - June 30, 2003
SGC Shipped Cards - August 18, 2003

Service Requested - 20 day turnaround
Total business days to ship - 35

Call it what you will, there is no way for me to feel good about this. Yes, because of an estimated ship date of 8/4 and I was going to be out of town 8/4 - 8/8 I requested shipping no earlier than 8/8, but since the cards didn't even go to quality control until 8/14, that should not have been a factor.

-Daniel

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#185766 - 08/26/03 07:45 AM Re: Cards held hostage. [Re: grilloj39]
Fabfrank
(S)uper Collector


Registered: 06/11/02
Posts: 293

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Welcome aboard John. Looking foward to you input here.
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#185767 - 08/26/03 01:32 PM Re: Cards held hostage. [Re: strider]
njdolphins
The Collectinator


Registered: 05/30/03
Posts: 333
Loc: Trimmed, Pressed, Power Erased

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Daniel

While I feel you pain there is something that you ought to know about the SGC process workflow. The 20 day "turnaround" is not indicitive of the day on which the cards will ship but instead the day on which the cards should be graded. It is then generally 2 to 4 business days prior to the cards shipping. If you add the 5 day lag that was caused by the national convention, things aren't quite so bad as they seem.

Based upon my experience using the "sister" company CGC for grading comic books, SGC is light years ahead relative to promised delivery time.

Again, I share your pain as I've had shipments late before but overall I am more than pleased with SGC service.

Ron
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