Page 1 of 5 12345>
Topic Options
#2008157 - 05/18/12 07:14 PM Customer Service Complaint
bbo
The Collectinator


Registered: 02/07/06
Posts: 3374
Loc: Top of the 1959 Registry

Offline
Found this on the website May 1. "1950's-60's Special: Any card, any sport: $6/card (10 day turnaround)."

After a 5+ month hiatus, I succumbed to the siren song of the current special. Why did I even bother?
1. Packaged up a 30-card invoice and mailed on Wed. May 2.
2. Credit card charged on Fri. May 4, so I know package was received in NJ. (Was this day one?)
3. Logged in as received on Mon. May 7. (Was this day one?)
4. Tuesday May 15, pop report changed, signaling cards have been graded. (Was this day 7 or 8?)
5. Today, May 18, either day 10 or day 11 and still no official grade posting and no ship date.

Why offer a special if you can't meet the deadline? If I wanted lousy customer service, I could have sent them to the other guys.

Invariably, when the grades do finally post, there will be a couple of changes to the downside, based on my last couple of invoices nearly six months ago. I'll likely be back to vent again at that time.

We now return you to your regularly scheduled programming.
_________________________
#1 in 1959 Topps. Officially known as Assassin according to stanthemanfan 3/31/2014 and god of minor league basketball according to cammb.

Top
#2008158 - 05/19/12 05:36 AM Re: Customer Service Complaint [Re: bbo]
VANSLYKEFAN18
old hand


Registered: 04/25/08
Posts: 868
Loc: Staten Island, NY

Offline
The only thing I am fairly certain of is that May 4th should be day 1. In every submission I ever made, the day the package was received was Day 1 of the process.

Sorry this sub isn't going as smooth as it usually does.

Although if it ships Monday technically it is day 12 which I know isn't within 10 days, but 2 extra days really isn't that bad is it?

Rob

Top
#2008162 - 05/19/12 07:58 AM Re: Customer Service Complaint [Re: VANSLYKEFAN18]
bbo
The Collectinator


Registered: 02/07/06
Posts: 3374
Loc: Top of the 1959 Registry

Offline
Every day should be a 10% discount. Or at least a free grading for each day they miss. One day late, two days late, fifty days late. It's still a FAIL if it goes beyond 10.
_________________________
#1 in 1959 Topps. Officially known as Assassin according to stanthemanfan 3/31/2014 and god of minor league basketball according to cammb.

Top
#2008163 - 05/19/12 09:56 AM Re: Customer Service Complaint [Re: bbo]
K-dog
veteran


Registered: 11/03/09
Posts: 1226

Offline
Well, unless someone messages with with any of the cards on my BST thread before Monday morning, I will be sending a small group of cards for that same special. I will let you know how long mine
takes!

Top
#2008174 - 05/21/12 04:15 PM Re: Customer Service Complaint [Re: bbo]
bbo
The Collectinator


Registered: 02/07/06
Posts: 3374
Loc: Top of the 1959 Registry

Offline
Finally posted and shipped today, the 12th day from the day they dinged my credit card. As I predicted, one card bumped a half grade lower than the original grade from the pop report change on Tuesday. It never fails that I get at least one downgrade "upon review."

The highest grade in the lot was from a damaged and warped card of Fred Haney. I'm pretty sure I submitted that card previously and got a 60. Now it's an 88. Un-youknowwhat-believable. I'll go back into sub-hibernation for several more months. May sub an invoice by Christmas. Or not.

The 52's were within a grade of what I thought, give or take a couple.

1952 Topps 11 PHIL RIZZUTO Red Back 50 (gift?)
1952 Topps 24 LUKE EASTER Red Back 50 (gift?)
1952 Topps 26 MONTE IRVIN Black Back 50 (gift?)
1952 Topps 37 DUKE SNIDER Red Back 40 (gift?)
1952 Topps 48 JOE PAGE Black Back 50 (ah, hell, maybe I can't grade the mid-grade stuff!)
1952 Topps 49 JOHNNY SAIN Black Back 60
1952 Topps 59 ROBIN ROBERTS Red Back 40
1952 Topps 65 ENOS SLAUGHTER Black Back 60 (I thought 40)
1952 Topps 66 "PREACHER" ROE Black Back 50
1952 Topps 88 BOB FELLER 50
1952 Topps 91 AL SCHOENDIENST 60 (closer to 7 than a 5...jeesh)
1952 Topps 122 JACK JENSEN 50
1952 Topps 129 JOHNNY MIZE 50
1952 Topps 195 ORESTES MINOSO ROOKIE 60
1952 Topps 250 CARL ERSKINE 50 (I thought 60)
1952 Topps 253 JOHNNY BERARDINO 50
1952 Topps 277 EARLY WYNN 60 (more like an 80 or at least a 70)
1952 Topps 280 CLOYD BOYER 60
1952 Topps 282 BIRDIE TEBBETTS 50 (I thought 60)
1952 Topps 289 TOMMY HOLMES 60

1959 Topps 88 HERB SCORE 84
1959 Topps 321 BOB GIALLOMBARDO 86 (a joke, right?)
1959 Topps 336 BILLY LOES 84 (another unfunny joke)
1959 Topps 491 DON BLASINGAME 84
1959 Topps 494 DON PAVLETICH 80 (highway robbery)
1959 Topps 511 GEORGE SUSCE High# 84
1959 Topps 537 RODOLFO ARIAS High# 84 (I figured 88, first pop.report update was 86)
1959 Topps 551 FRED HANEY All-Star High# 88

I'll post some scans after the PO delivers them. You will be amazed at how sharp some of the 59's are.
_________________________
#1 in 1959 Topps. Officially known as Assassin according to stanthemanfan 3/31/2014 and god of minor league basketball according to cammb.

Top
#2008185 - 05/23/12 07:20 AM Re: Customer Service Complaint [Re: bbo]
mrmint23
journeyman


Registered: 05/05/08
Posts: 67

Offline
Sorry this happened to you. I have never had a sub go longer then advertised turnaround with SGC. Almost every time it has popped 2-3 days earlier.

Thanks SGC

Top
#2008198 - 05/23/12 07:32 PM Re: Customer Service Complaint [Re: mrmint23]
cammb
old hand


Registered: 12/30/10
Posts: 889
Loc: Jamesport, NY

Offline
Same here.
Top
#2008199 - 05/23/12 08:02 PM Re: Customer Service Complaint [Re: cammb]
SMtJoy
veteran


Registered: 01/23/08
Posts: 1502

Offline
I have had 2 subs go past, one they called me and had an issue with their supply of tallboy slabs and that they would need another three weeks. I was fine with that and they sent them free back to me by fedex when they were ready. The other was 4 days late and was pretty recent I didnt really hear what was up but I deal with PSA a lot and im pretty laid back on a sub being a bit slow.

I have a PSA sub right now at business day 49, gurrr and about half my subs are slow over there. The funny thing is I feel like they either come back right away (some with less than a 10 day turn around) then the other 50% are all late. Also dont even get me going on how long for PSA to enter a sub, I send all of them registered so I know when they got them and while SGC is usually about 1-3 days, PSA has been around 3-10 days. I sent in 5 PSA subs 3 months ago (for every different sized slabs you need a separate sub, same goes for raw vs crossover, it means a ton of extra postage too) it took 10 days to enter the sub. What really pissed me off was I had one expensive card that had to have its own sub but had a 3 day turnaround. So that ended up being a 12 day wait for a 3 day sub plus the $20 postage just for that card, ouch.

I am glad you posted about it thou, I dont like to see them falling behind. I went about 3 years without a late SGC sub so they need to get back on the ball.

Top
#2008217 - 05/24/12 10:05 AM Re: Customer Service Complaint [Re: SMtJoy]
K-dog
veteran


Registered: 11/03/09
Posts: 1226

Offline
I just mailed off my May Special cards. The girl at the post office said it should arrive in Parsippany Saturday. I'm guessing SGC is not open Monday, so I kind of expect it will be logged Tuesday or Wednesday. We'll see what happens!
Top
#2008221 - 05/25/12 03:57 AM Re: Customer Service Complaint [Re: K-dog]
oneofthree67
old hand


Registered: 09/02/08
Posts: 1069
Loc: CT

Offline
I dropped off a sub (10 day TAT) at SGC during my visit to the White Plains show on Friday, May 11th. SGC entered by sub on May 13th (I suspect at the shows, since 5/13 is a Sunday) and I should have it posted in the SGC system as shipped today. I have my finger's crossed...
_________________________

Top
Page 1 of 5 12345>


Moderator:  EARLSWORLD 
Hop to:
Who's Online
0 registered and 6 anonymous users online.
Newest Members
klmnop450123, abcdef863349, vwxyz{570399, nopqrs004715, tjf092071
1963 Registered Users

Generated in 0.017 seconds in which 0.001 seconds were spent on a total of 14 queries. Zlib compression disabled.