My Community: Customer Service Complaint

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#2008377 - 05/30/12 07:35 PM

Re: Customer Service Complaint [Re: K-dog]

SMtJoy
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Registered: 01/23/08
Posts: 1438

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I would just call Earl for the tracking info

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#2008379 - 05/30/12 07:59 PM

Re: Customer Service Complaint [Re: SMtJoy]

K-dog
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Registered: 11/03/09
Posts: 1218

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Don't they send an email to you once the sub is logged? I may be wrong, but I thought that was the process. I will call Earl tomorrow. Thanks again! $\:\)$

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#2008381 - 05/31/12 05:45 AM

Re: Customer Service Complaint [Re: K-dog]

K-dog
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Registered: 11/03/09
Posts: 1218

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Well, as of 3:35pm yesterday, they have authorized my credit card, so I am going to say today is day 1. Did not receive an email, so I may be wrong about that. Since this is my first sub, I'm not sure what my customer number is. I'll keep updating when something new happens! $\:\)$

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#2008382 - 05/31/12 05:55 AM

Re: Customer Service Complaint [Re: K-dog]

chad92278
stranger

Registered: 05/31/12
Posts: 5

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I just got back my tobacco card and for some reason its really crook-ed in the sgc case. You can see where the small card is supposed to fit in the middle of the black border. I was wondering if any of you know if theres a reason for the weird positioning. The card is definately tight in the case and is not moving around. I emailed sgc twice but with no response.

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#2008383 - 05/31/12 06:10 AM

Re: Customer Service Complaint [Re: chad92278]

K-dog
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Registered: 11/03/09
Posts: 1218

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Originally Posted By: chad92278

Another forum member was talking about this issue with his last sub. Not sure what the problem is. I hope they get it resolved for you. $\:\($

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#2008384 - 05/31/12 06:31 AM

Re: Customer Service Complaint [Re: K-dog]

chad92278
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Registered: 05/31/12
Posts: 5

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After thinking about it, my bro told me that if I leave it lopsided and crook-ed, it gives it character. Kinda like a messed up printed baseball card that makes it worth more. hehe.

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#2008385 - 05/31/12 06:35 AM

Re: Customer Service Complaint [Re: chad92278]

SMtJoy
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Registered: 01/23/08
Posts: 1438

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Post a scan chad, not sure I understand what is wrong, is the card under the insert? In any case I have sent a card or two back to be fixed over the years when they are not fitting right with the insert and SGC has always sent them back all fixed up.

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#2008386 - 05/31/12 06:41 AM

Re: Customer Service Complaint [Re: SMtJoy]

SMtJoy
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Registered: 01/23/08
Posts: 1438

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Good luck K-dog, call Earl and make sure he sets you up, I have no idea what my user # is but once they give you a username and password you can access your subs as well as the pop report. I do not get the emails so I need to get that set up for me too.

Good luck!!!!

Edited by SMtJoy (05/31/12 06:41 AM)

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