#2012154 - 10/31/12 09:36 AM
Re: SGC Moving Update
[Re: SGC]
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SGC
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Registered: 07/16/12
Posts: 43
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Due to the severe weather we experienced and the ongoing power outages across New Jersey, SGC's old and new offices (Parsippany & Bound Brook) are not back open for business yet.
Also, some features of our website are still not working as the servers were affected by the power outages. These features include pop report access, submission status, online submissions and editing registry sets. We are working to get these features back up as soon as possible.
We do apologize for any inconvenience to our customers, and hope to reopen the offices and complete our move ASAP.
If anyone has a specific concern that can't wait until we are reopened for business, please contact Earl Johnson (user name: Earlsworld) or SGC staff (user name: SGC) through this message board and someone will respond ASAP.
We wish all of our customers and their families, as well as all of the disaster relief employees, a safe recovery period.
Thank you for your continued patience and understanding.
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#2012193 - 11/02/12 05:33 PM
Re: SGC Moving/Weather Closure;Server Issues
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SGC
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Registered: 07/16/12
Posts: 43
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Hi everyone. We want to bring everyone up to speed as to our company status.
All of us at SGC want to send out our best wishes to those affected by the storm. All of our employees were affected, and many of us still are without power, phone service, gas, etc., but are relatively OK otherwise.
We were in the process of moving from Parsippany, NJ to Bound Brook NJ, and planned to have the move completed by 10/31. Unfortunately, the storm hit our area, and both towns where our offices are located had massive power outages. In addition, access to our servers has been extremely limited, which had an impact on many of the features on our website (online submissions, pop reports, registry edits, submission status). Power is being restored throughout our area, and we are hopeful that early next week we will see progress in our office locations.
Once power is fully restored, we should be up and running within a day or two. We hope to meet expected turnaround times on as many orders as possible.
All orders already received are locked up safely and securely. Any orders in transit, or on hold with the carriers (USPS, UPS, FedEx), are being held in a secure lockup as well. The people who deliver these packages to us do understand what we do for a living and convey that to their managers directly so that our packages are well cared for. If you have an order you want to send to us, you can feel safe doing so. We recommend insurance and a tracking number, as always, and you can ship to either location as listed on our website. In the future, we will want all packages sent to the Bound Brook location.
At this time, we are extending the October specials (Next Day Spec., Wild Card Spec. and 1970-Pres. Spec.) through the end of November. We feel this works best with regard to many of the inquiries we received over the past few days. These are actually three of our most popular specials as well.
We do have a representative at the Shriner's show this weekend in Wilmington, Massachusetts accepting submissions. If you are planning to attend the show, please stop by and say hello to Bill Cengeri (Business Development) and feel free to drop off an order if you like.
We have been trying to personally respond to all messages and posts. We care about our company and our customers, and want everyone to know that all of us at SGC appreciate your patience, understanding and loyalty.
Thank you.
SGC
Edited by SGC (11/02/12 05:34 PM)
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#2012297 - 11/08/12 05:10 PM
Re: SGC Moving/Weather Closure;Server Issues
[Re: SGC]
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texanstwoone
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Registered: 11/06/12
Posts: 25
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Any updates on when yall are going to be back up and running?
Thanks
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#2012337 - 11/09/12 07:23 PM
Re: SGC - Power Restored - Processing Orders
[Re: SGC]
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SGC
newbie
Registered: 07/16/12
Posts: 43
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Hi everyone! As Earl mentioned earlier today, we are back in the office at last.
Power was finally restored to both our old location in Parsippany and our new location in Bound Brook late yesterday.
We are processing orders as quickly as we can, and we're actually encapsulating cards early this afternoon through this evening.
All of us will be working over the weekend so that we can hopefully be up to full speed by Monday.
There is still an issue with some features of our website not being available, but we hope to have everything working by Monday or Tuesday. Also, at the present time our 800 number is not working due to a continuing outage. The provider hopes to resolve it sometime next week. Please use our standard phone number 973-984-0018 for all calls for the time being.
A more formal update will be forthcoming.
Thanks again to everyone for your continued patience and understanding through this difficult time.
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#2012362 - 11/10/12 01:00 PM
Re: SGC - Power Restored - Processing Orders
[Re: estang]
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KRB
enthusiast
Registered: 10/31/12
Posts: 255
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Sounds awesome guys. Looking forward to my 1st submission and how it turns out. Meanwhile i been browsing and see what other guys posted, and well, not so nice cool beans, I like to see pics of cards people have gotten or valuable possessions. I use Beckett, and found using photobucket and copy/paste the image code works well. I may post my pics when i receive them.
_________________________
collect Mickey Mantle and etc.
baseball & football.
WANT LIST:
61 #406, 62 #53, 65 #5, 68 #490, 75 #194 and 52 #311 RC & Bowman(not 51/52/53), DanDee, and more
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#2012735 - 11/20/12 06:29 PM
SGC Office Move & Hurricane Sandy Update
[Re: SGC]
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SGC
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Registered: 07/16/12
Posts: 43
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November 18, 2012 - Sportscard Guaranty, LLC has completed the move to our new location. Even while dealing with the effects of Hurricane Sandy, we have managed to get our company back up and running at full speed. All user functions of our website and Registry are working again. We are processing, grading, encapsulating and shipping orders in a timely manner.
The only issue we are currently experiencing is a delay in getting our toll free number working due to a terminal outage at Optimum. At the present time, we ask that you use our standard phone number listed below.
All submissions should be shipped to our new address in Bound Brook. Any packages sent to our Parsippany address will still be delivered to us, but may experience a delay in processing.
Our new permanent location & mailing address:
SGC
8-E Easy Street, Suite 1
Bound Brook NJ 08805
Our phone and fax numbers are the same:
973-984-0018 (Phone)
973-984-8447 (Fax)
Everyone here at SGC would like to say “Thank You” to our customers for your patience, understanding and good wishes during the moving process and severe weather that we experienced. We all send our best wishes to those who may have experienced losses from Hurricane Sandy and her aftermath.
Thank you!
SGC
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Moderator: EARLSWORLD
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